Privacy Policy

1. Who We Are

Rampro Roofing Ltd ("we", "us", "our") is the data controller for personal information collected through this website and in connection with our roofing services. Registered in England and Wales. Our contact details: +44 7447 799615, 9A Greenfield Farm, Horsham, RH13 0QJ.

2. What Data We Collect

We may collect the following personal data:

• Name, phone number and email address (when you request a quote or contact us)
• Property address (for survey and work purposes)
• Review content (name, location and text you submit voluntarily)
• Technical data: IP address, browser type, pages visited, time spent (via analytics cookies)

3. How We Use Your Data

We use your personal data to:

• Provide and manage roofing services and quotations
• Communicate with you about your enquiry or job
• Send follow-up communications if you have consented
• Improve our website and services through analytics
• Comply with legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases:

• Contract: to fulfil a service agreement with you
• Legitimate interests: to run and improve our business
• Consent: for marketing communications and non-essential cookies
• Legal obligation: where required by law

5. Data Sharing

We do not sell your personal data. We may share it with:

• Trusted suppliers or subcontractors involved in your job
• Analytics providers (e.g. Google Analytics) under appropriate data processing agreements
• Legal authorities where required by law

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected. Customer records are typically retained for 7 years for accounting and legal purposes. Marketing consent data is held until you withdraw consent.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at +44 7447 799615. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookies

We use cookies on this website. For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. Continued use of the website after changes constitutes acceptance of the updated policy.